Questions and answers

The undeniable benefit is getting a high quality services while saving your precious time. It matters for those who can’t waste time on waiting for a doctor's appointment or riding to a clinic. Other benefits are:

• medical referral for tests if needed;
• drug prescription.

Note that Video-Doc isn’t a live visit to a doctor, though it gives an opportunity of qualified assistance if needed as long as the consultation can cover the issue.

To get a consultation on the Video-Doc platform, just register on the site, select the option, and book your convenient time. Fill the form, select the payment method and confirm your e-mail. After that, you can access your personal account of the patient exposing the information on your consultation. 

Just log in if you are registered on the Video-Doc, select the consultation, pay for it and wait until it starts at the time booked.

To check the payment status for the requested consultation, open your account, select “Consultations” and find “Consultation booked” in the “Consultations” list. This consultation status means that the payment was successful.

Considering dimensional approach to solve our clients’ specific health issues, we do not offer the packages for medical services on the Video-Doc platform. We provide customized advice from our experts regarding your health condition instead.

Please ensure to have the following for appropriate online consultation: 

• device such as a smartphone, a computer, a laptop or a tablet;
• high-speed Internet available;
• a well-lit room (for a consultation via videoconference), to make your consultation as effective as possible.

To get a video consultation, you need to book your convenient time and the specialist preferred, and pay for the service. The active option "Go to the video call room" will be available in your personal account, clicking on which opens a consultation with your specialist.

• the duration of the medical consultation is 20 minutes, 
• the duration of the psychotherapist consultation is 45 minutes.

After registration on our website, we send the link to your email to verify it. Open the link. Your registration is confirmed once the admin verifies your information. 

To clarify the booking details of your visit to the doctor, open your account and select "Consultations". Here you can find notification about the day and time of your appointment with the doctor. We sent it automatically to your account after you select and pay for the consultation.

Rescheduling an appointment with a doctor is:

• free of charge if you have notified the service no later than 4 hours before it begins;
• chargeable and costs 8.75 euros if you have notified the service later than 4 hours before it starts. 

To reschedule your doctor's appointment, please contact the online consultant.

The clinic covers each consultation booking and rescheduling requesting doctors’ confirmation. Please, plan your bookings thoroughly to avoid rescheduling. 

To get a prescription, open your personal account at the "Prescriptions" section. Select "Order a prescription" in the upper right corner and specify the drug, dosage and the country of purchase. After your payment is confirmed you will receive the prescription ordered to your email in the form.

On our platform, you can get a prescription for medications from the following groups:

• antiallergic;
• anti-asthmatic;
• neurological;
• dermatological;
• endocrinological;
• antifungal;
• analgesic;
• antidiabetic;
• antiviral;
• antiparasitic;
• anti-itch;
• diuretic;
• for the treatment of impotence;
• for sleep disorders.

You can pay for services on the Video-Doc online with your bank card.

Refund is available if the Video-Doc refuses for any reason providing the service requested and charged. We notify you instantly and refund the charge for refused services excluding 10% of the amount you have already paid to cover our costs.

The payment is non-refundable if you have canceled the service or late for more than 10 minutes within your time booked. The service has been charged and the charge is non-refundable, due to the costs spent on the organization of the service.

When paying with cards from Ukrainian banks, problems may arise due to restrictions on withdrawing funds outside the country. To avoid such problems and make payments without unnecessary hassle, we recommend using cards from banks in the European Union.